Accessibility Statement

This accessibility statement applies to www.yorkcard.com.

This website is run by Open Pass and provides information about the York Card. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader


We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF or large print please let us know by emailing [email protected] We will consider your request and get back to you in 2 working days. Audio recordings and braille are not currently available.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, please email [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Open Pass is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Navigation and accessing information

The Card Holder Name and Date of Birth fields in the forms for buying a York Card or a Child York Card do not have descriptive labels which fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).

The links in the information popup boxes on the Where Can You Save? page can only be accessed with a keyboard by first tabbing through all the other links in the page which fails WCAG 2.1 success criterion 3.2.3 (Consistent Navigation).

We are working to find a solution to both of these issues.

Preparation of this accessibility statement

This statement was prepared on 18 November 2020. It was last reviewed on 18 November 2020.

This website was last tested on 18 November 2020. The test was carried out by ourselves using a full report from an automated accessibility checking tool.